Crowdsourcing and the Crisis-Affected Community: Lessons Learned and Looking Forward From Mission 4636

http://robertmunro.com/mission4636.pdf
This article reports on Mission 4636, a real-time humanitarian crowdsourcing initiative that processed 80,000 text messages (SMS) sent from within Haiti following the 2010 earthquake. It was the first time that crowdsourcing (microtasking) had been used for international relief efforts, and is the largest deployment of its kind to date. This article presents analysis of the use of mobile media for aid.