Sludge in Healthcare
This week Richard Thaler, who wrote ‘Nudge: Improving Decisions About Health, Wealth, and Happiness ’, published “Nudge, Not Sludge” in Science. He gives the example of a company that offers customers their money back, but makes it procedurally complex to get it back so that few actually go through with it. I’ve written about nudging on […]
Positive Organizational Culture: eLearning vs QI
Summer’s over and we’re approaching the end of induction season. Hopefully most of you are settled into the new year. Induction at Northampton General Hospital had three key messages a) The QI department is world-beating so get involved, b) Here’s a long list of eLearning modules, and c) Try not to worry about the […]
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